If you are having problems with your account, there is an easy troubleshooting guide to help fix the issue. Let’s go through it now!
Step 1: Ensure you have a good internet connection. If there are any issues with the connection, try checking your router and restarting it before proceeding further.
Step 2: Type your AmazonSecure login correctly. If you can see the password, use it if no one else is around because people might be watching over your shoulder and trying to steal your passwords.
Step 3: Turn off your CAPS LOCK.
Step 4: If the steps above haven’t worked for you, try clearing your browser’s cache and cookies. Clear instructions on how to do this in Chrome or Firefox are included (links provided).
Step 5: Remember to turn off your Virtual Private Network before you do anything else. Some sites may restrict access for certain countries or IP addresses, so they can prevent users from streaming and downloading content that is not allowed in their region.
Step 6: If VPN is disabled and you are still unable to log in, it might be because of forgetting the password. We will need to help recover the forgotten password here.
Step 7: If you are still having issues after performing all the steps here, please contact us! We will be happy to help as soon as possible.
Portal changed the login page? Please report and one of our moderators will replace it ASAP.